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Jamie’s Pool Co ABN: 34 807 529 839
Last updated: 21 October 2026
Jamie’s Pool Co (“we”, “us” or “our”) provides pool cleaning, maintenance, treatment and equipment services in Queensland. This policy explains how we handle personal information when you visit our website, contact us, request a quote, make a booking or use our services.
We aim to handle personal information in line with the Australian Privacy Principles where they apply to us.
Depending on how you deal with us, we may collect:
your name, phone number and email address
the address where pool services are requested, and information needed to access the property
details about your pool, equipment, service history and requested work
photographs or videos of a pool or property, where needed to document its condition or work carried out
booking, quote, invoice and payment transaction details
messages, feedback and other information you provide to us
website technical information, such as your browser, device, IP address and cookie data.
Please avoid sending us sensitive or unnecessary personal information.
We usually collect information directly from you when you contact us by phone, email, text or through our website, or when you book or receive a service. We may also receive information from someone acting on your behalf or referring you to us.
Our website or its service providers may collect some technical information automatically when you visit.
We use personal information to:
respond to enquiries and provide quotes
schedule and carry out pool services
contact you about bookings, access, work, invoices or follow-up
prepare service records and reports
keep accounting and business records
improve our services and website
send relevant offers or updates where permitted. You can ask us to stop sending marketing messages at any time.
We may use AI-powered tools, including ChatGPT and similar services, to help prepare or organise service reports, customer communications and marketing material.
Where personal information is included in an AI tool, it may include details such as your name, service address, pool information or photographs, where reasonably needed for the task. The provider may process that information under its own terms and privacy practices, and may store or process it outside Australia.
We aim to limit identifying information used with AI tools where practicable. Jamie reviews AI-assisted material before it is sent or relied on. We do not use AI to make automated decisions about whether to provide you with pool services.
We may share information where reasonably needed with providers who help us run the business, such as website hosting, booking, email, AI, accounting and payment providers; with professional advisers; or where the law requires it.
We share only what is reasonably needed for the relevant purpose. We do not sell your personal information.
If we take photographs or videos of your pool or property for service records, we will not use them in public marketing without your permission.
Some providers we use may store or process information outside Australia. The locations depend on the provider and the services in use, and may change. Contact us if you would like to ask about the providers currently used.
Our website or its providers may use cookies or similar tools to help the site work, understand how visitors use it, or measure advertising. You can manage cookies through your browser settings. Some website features may not work as expected if cookies are disabled.
We take reasonable steps to protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure. We keep information only for as long as reasonably needed for the purposes described in this policy, or as required by law, and then take reasonable steps to destroy or de-identify it.
If we become aware of a data breach, we will take appropriate steps and notify affected people or regulators where required by law.
You can ask to access personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete or misleading. We may need to verify your identity before responding.
If you have a privacy question or complaint, contact us using the details below. Please explain what happened and how you would like us to address it. We will review your concern and aim to respond within 30 days.
If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Jamie’s Pool Co Phone: 0403 120 441
Website: jamiespoolco.com.au
You can also contact us using the contact form on our website.